Returns & exchange modal

Right of withdrawal

The Customer, if and insofar Consumer (as defined in Article 3 of the Consumer Code) is entitled to the rights set out in Articles 54 and following of the consumer code, within the limits set by these standards. He has therefore the right to withdraw from the purchase contract for any reason, without any explanation and any penalty, with the modalities set out below.

The consumer has the right, under the Consumer Code Legislative Decree 206/2005 and subsequent amendments and additions to withdraw from the contract within 14 days starting from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer acquires physical possession of the goods without any penalties and without having to provide any motivation.
To exercise the right of withdrawal, the Consumer is compelled to inform us of his decision to withdraw from the present contract through an explicit statement (e.g. a letter sent by post, fax or e-mail). Any notice of withdrawal can be sent to the following address:

Le Antiche Maioliche Sas
Via nazionale  24
70128  Bari   BA
C.F. E P.IVA   05242620721

In order to comply with the withdrawal deadline, it is sufficient for the Consumer to send the communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.

  • The right of withdrawal is exercised properly if the following conditions are met:
    The purchased product must be returned intact and in its entirety and perfectly suitable for the use it is intended for;
  • The product must be complete for what concerns all its elements and all its parts (including the outer and the inner original packaging, accessories, any possible documentation) and equipped with its labels, identification tags and codes;
  • At the time of return, the product must be returned as received by the Consumer upon delivery. The Consumer is kindly requested to send back the goods or hand them over at our office, without undue delay and in any case within 14 days starting from the day he has communicated his withdrawal. The deadline is met if the consumer sends the goods before the expiration of the 14 days.

The direct charges for the return of the goods will be borne by the Consumer.

To this end, we specify the following: it is possible that the Consumer has purchased and wants to give back goods that, considering their size and weight, can be returned normally by post. It is however possible that the size and/or the weight of the goods that the Consumer intends to return are such as to prevent this return procedure; in this case the cost is estimated to be equal to a maximum of about € 300 + VAT, provided that the weight is equal to or lesser than 600 kg, and that the goods have a volume lesser than or equal to 2 cubic meters.

For the return of goods of greater size or weight and for the return of goods that are in the smaller islands, we suggest to the Consumer that he should previously contact a carrier, being it absolutely impossible for us to estimate the transport costs in such conditions.

To avoid damage to the product and the original packaging, it must be coated with additional protective packaging so that the integrity of the goods during transport is preserved.

The risk of loss of the good is subject to the full responsibility of the Consumer, until we certify that we have received the good at our warehouse, no matter if the shipping is concerned or in the event that the good is damaged for causes other than its transport.

We will do the refund within 14 days from the receipt of the goods, provided we have successfully carried out the verifications concerning the deadline for exercising the right of withdrawal, the integrity and suitability of the product and all the conditions set for the correct exercise of the right of withdrawal.

This reimbursement will be made using the same means of payment used by the Consumer for the initial transaction; in any case the Consumer will not have to bear any fees due to such reimbursement.

In the absence of the essential condition of integrity of the good and of the further conditions described above, the Consumer loses the right of withdrawal and the purchased product will remain available at our warehouse to be collected by the Consumer. Le antiche maioliche Sas will notify via specific communication.