In the calculation of the Delivery Charges, possible customs duties and/or any other restriction to the exportation of Products will be taken into account. The Customer will be free to make or not to make the Order once he has had cognizance of costs and transport times.
The unloading of the goods at the Customer’s must occur at the street level, in a place which is suitable for the unloading, accessible to the means of transport and where it is allowed to park the vehicle itself. Any request to transport the goods to in front of the entrance of the property, into the hall of the property, into the garage, at the upper or lower floors cannot be accepted. The Customer is obviously free to negotiate with the Transporter the delivery transport in the modalities described just above, carrying the entire costs and risks, costs and risks that Le antiche maioliche Sas won’t in any case bear.
The unloading of the Products, in conformity with the agreements made with the carrier, shall be responsibility of the latter, using the latter’s equipment. Le antiche maioliche Sas will not be liable for any damage caused by the Customer if he, personally or through his auxiliaries, provides to unload the Products. The Customer is entirely responsible for the disposal of the pallets and of the packaging in general, used for the delivery of the goods.
Approximately, the goods will be delivered within 7-8 working days starting from the reception of the Order Confirmation (by way of derogation of Article 61 of the Consumer Code) with the standard delivery, and 5-6 days with the premium deliver; and 4-5 working days only for samples. The delivery date of the goods will be fixed by agreement between the Customer and the carrier. Were the carrier not able to come into contact with the Customer for 5 (five) working days from the moment the wares are available or were the Customer, after having established the delivery date with the carrier, not to be found for an equal period of time, the carrier will notify Le antiche maioliche Sas which will make the wares return to its central warehouse. The Customer may request Le antiche maioliche Sas a new delivery, provided this is done within 30 calendar days from the return of the goods and that he refunds Le antiche maioliche Sas the expenses it had to bear for the warehousing, for the return of the goods to the central warehouse and for the new shipment. The fare will be the one requested and applied by the carrier.
Should the Customer ascertain the existence of any breakages and damage caused by the transport, he must communicate these breakages in writing, always reporting on the shipping document the control reserve. In particular, without prejudice to the responsibility of Le antiche maioliche Sas for any damage occurred during the transportation, the customers will have the obligation to conserve the broken, not-functioning and/or defective Products, refraining from getting rid of them without the prior written consent of Le antiche maioliche Sas .
The failure to comply with these provisions may affect the right of recourse for Le antiche maioliche Sas towards its sub-contractors and suppliers, which will entail the responsibility of the Customers for any prejudice originating from this.
The Customer will have to confirm that the place of delivery of the material is easily accessible by the means of transport and that its state does not present any particular hindrance and/or limitation with regard to transportation. In case of failure of communication if the transport requires an increased performance, the extra costs applied by the carrier will be charged to the Customer.
The Customer will have to confirm that the place of delivery of the material is easily accessible by a vehicle equipped with tail lift (medium size truck – payload about 35 tons) and that the delivery and the unloading of the goods will take place in a flat surface area which means in absence of height differences that would compromise the tail lift. In case of failure of communication if the transport requires an increased performance, the extra costs applied by the carrier will be charged to the Customer. The omission of this communication will not entail any responsibility on the part of Le antiche maioliche Sas and it will be a duty of the Customer to contact Le antiche maioliche Sas and directly agree with the same a new delivery.
The customer, in providing the data regarding the delivery address, certifies the authenticity and the correctness of the same. The delivery assignments will be carried out in accordance with the provided data, therefore, in case of errors (by way of example – wrong ZIP code, address, location etc.), the Customer relieves Le antiche maioliche Sas from any liability and/or prejudice that may ensue from this, including charges applied by the carrier for erroneous compilation and omitted information as set out at paragraph 6.7 and 6.8 of Terms and Conditions of Sale (as the case of delivery of the goods outside of the agreed arrangements.)
Even before examining the goods, the Customer must observe if the carrier, at the time of delivery, handles the same goods in an inconsistent and improper way. Should this hypothesis come into being, the Customer will have to mark the control reserve on the shipping document, for improper handling on the part of the carrier.
The Customer must check the conditions of the packaging, which must be perfectly intact, neither damaged nor altered. Otherwise the Customer must mark the control reserve on the shipping document and, if possible, take photos.
In case some goods were missing and the packaging had been delivered open and/or tampered with, the Customer must mark the control reserve on the document.