Email Customer Care
In the calculation of the Delivery Charges, possible customs duties and/or any other restriction to the exportation of Products will be taken into account. The Customer will be free to make or not to make the Order once he has had cognizance of costs and transport times.
The weight of a m² of a product changes depending on the type of product, but also its format. You can check these values directly on the page of each product in "Additional Information", after selecting the color and format.
You can check the Total weight of your order directly in the Shopping Cart (in Cart Totals) or during checkout (in Your Order).
|ZONE||0 - 150 Kg||150.1 - 250 Kg||250.1 - 500 Kg||500.1 - 600 Kg||600.1 - ∞ Kg|
|1||€ 90||€ 108||€ 136||€ 183||FREE*|
|2||€ 90||€ 108||€ 136||€ 183||FREE*|
*Shipping costs are FREE for orders starting from 600 kg, weight which corresponds approximately to 25 m², depending on the type of product and its format (read more in the previous paragraph).
|ZONE||0 - 150 Kg||150.1 - 250 Kg||250.1 - 500 Kg||500.1 - 750 Kg||750.1 - 1200 Kg||1200.1 - 2400 Kg||2400.1 - ∞ Kg|
|3||€ 109||€ 132||€ 158||€ 202||€ 210||*||**|
|4||€ 127||€ 155||€ 180||€ 233||€ 242||*||**|
|5||€ 128||€ 156||€ 197||€254||€ 264||*||**|
|6||€ 160||€ 197||€ 223||€ 290||€ 302||*||**|
|7||€ 172||€ 213||€ 238||€ 319||€ 330||*||**|
|8||€ 210||€ 214||€ 255||€ 345||€ 357||*||**|
|9||€ 244||€ 248||€ 274||€ 401||€ 415||*||**|
The unloading of the goods at the Customer’s must occur at the street level, in a place which is suitable for the unloading, accessible to the means of transport and where it is allowed to park the vehicle itself. Any request to transport the goods to in front of the entrance of the property, into the hall of the property, into the garage, at the upper or lower floors cannot be accepted. The Customer is obviously free to negotiate with the Transporter the delivery transport in the modalities described just above, carrying the entire costs and risks, costs and risks that Le antiche maioliche Sas won’t in any case bear.
The unloading of the Products, in conformity with the agreements made with the carrier, shall be responsibility of the latter, using the latter’s equipment. Le antiche maioliche Sas will not be liable for any damage caused by the Customer if he, personally or through his auxiliaries, provides to unload the Products. The Customer is entirely responsible for the disposal of the pallets and of the packaging in general, used for the delivery of the goods.
Approximately, the goods will be delivered within 12-15 working days starting from the reception of the Order Confirmation (by way of derogation of Article 61 of the Consumer Code) and 4-5 working days only for samples. The delivery date of the goods will be fixed by agreement between the Customer and the carrier. Were the carrier not able to come into contact with the Customer for 5 (five) working days from the moment the wares are available or were the Customer, after having established the delivery date with the carrier, not to be found for an equal period of time, the carrier will notify Le antiche maioliche Sas which will make the wares return to its central warehouse. The Customer may request Le antiche maioliche Sas a new delivery, provided this is done within 30 calendar days from the return of the goods and that he refunds Le antiche maioliche Sas the expenses it had to bear for the warehousing, for the return of the goods to the central warehouse and for the new shipment. The fare will be the one requested and applied by the carrier.
Should the Customer ascertain the existence of any breakages and damage caused by the transport, he must communicate these breakages in writing, always reporting on the shipping document the control reserve. In particular, without prejudice to the responsibility of Le antiche maioliche Sas for any damage occurred during the transportation, the customers will have the obligation to conserve the broken, not-functioning and/or defective Products, refraining from getting rid of them without the prior written consent of Le antiche maioliche Sas . The failure to comply with these provisions may affect the right of recourse for Le antiche maioliche Sas towards its sub-contractors and suppliers, which will entail the responsibility of the Customers for any prejudice originating from this.
The Customer will have to confirm that the place of delivery of the material is easily accessible by the means of transport and that its state does not present any particular hindrance and/or limitation with regard to transportation. In case of failure of communication if the transport requires an increased performance, the extra costs applied by the carrier will be charged to the Customer.
The Customer will have to confirm that the place of delivery of the material is easily accessible by a vehicle equipped with tail lift (medium size truck – payload about 35 tons) and that the delivery and the unloading of the goods will take place in a flat surface area which means in absence of height differences that would compromise the tail lift. In case of failure of communication if the transport requires an increased performance, the extra costs applied by the carrier will be charged to the Customer. The omission of this communication will not entail any responsibility on the part of Le antiche maioliche Sas and it will be a duty of the Customer to contact Le antiche maioliche Sas and directly agree with the same a new delivery.
The customer, in providing the data regarding the delivery address, certifies the authenticity and the correctness of the same. The delivery assignments will be carried out in accordance with the provided data, therefore, in case of errors (by way of example – wrong ZIP code, address, location etc.), the Customer relieves Le antiche maioliche Sas from any liability and/or prejudice that may ensue from this, including charges applied by the carrier for erroneous compilation and omitted information as set out at paragraph 6.7 and 6.8 of Terms and Conditions of Sale (as the case of delivery of the goods outside of the agreed arrangements.)
Even before examining the goods, the Customer must observe if the carrier, at the time of delivery, handles the same goods in an inconsistent and improper way. Should this hypothesis come into being, the Customer will have to mark the control reserve on the shipping document, for improper handling on the part of the carrier.
The Customer must check the conditions of the packaging, which must be perfectly intact, neither damaged nor altered. Otherwise the Customer must mark the control reserve on the shipping document and, if possible, take photos.
In case some goods were missing and the packaging had been delivered open and/or tampered with, the Customer must mark the control reserve on the document.
Returns & Exchange
Right of withdrawal
The Customer, if and insofar Consumer (as defined in Article 3 of the Consumer Code) is entitled to the rights set out in Articles 54 and following of the consumer code, within the limits set by these standards. He has therefore the right to withdraw from the purchase contract for any reason, without any explanation and any penalty, with the modalities set out below.
The consumer has the right, under the Consumer Code Legislative Decree 206/2005 and subsequent amendments and additions to withdraw from the contract within 14 days starting from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer acquires physical possession of the goods without any penalties and without having to provide any motivation. To exercise the right of withdrawal, the Consumer is compelled to inform us of his decision to withdraw from the present contract through an explicit statement (e.g. a letter sent by post, fax or e-mail). Any notice of withdrawal can be sent to the following address:
Le Antiche Maioliche Sas Via nazionale 24 70128 Bari BA C.F. E P.IVA 05242620721
In order to comply with the withdrawal deadline, it is sufficient for the Consumer to send the communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.
- The right of withdrawal is exercised properly if the following conditions are met: The purchased product must be returned intact and in its entirety and perfectly suitable for the use it is intended for;
- The product must be complete for what concerns all its elements and all its parts (including the outer and the inner original packaging, accessories, any possible documentation) and equipped with its labels, identification tags and codes;
- At the time of return, the product must be returned as received by the Consumer upon delivery. The Consumer is kindly requested to send back the goods or hand them over at our office, without undue delay and in any case within 14 days starting from the day he has communicated his withdrawal. The deadline is met if the consumer sends the goods before the expiration of the 14 days.
The direct charges for the return of the goods will be borne by the Consumer.
To this end, we specify the following: it is possible that the Consumer has purchased and wants to give back goods that, considering their size and weight, can be returned normally by post. It is however possible that the size and/or the weight of the goods that the Consumer intends to return are such as to prevent this return procedure; in this case the cost is estimated to be equal to a maximum of about € 300 + VAT, provided that the weight is equal to or lesser than 600 kg, and that the goods have a volume lesser than or equal to 2 cubic meters.
For the return of goods of greater size or weight and for the return of goods that are in the smaller islands, we suggest to the Consumer that he should previously contact a carrier, being it absolutely impossible for us to estimate the transport costs in such conditions.
To avoid damage to the product and the original packaging, it must be coated with additional protective packaging so that the integrity of the goods during transport is preserved.
The risk of loss of the good is subject to the full responsibility of the Consumer, until we certify that we have received the good at our warehouse, no matter if the shipping is concerned or in the event that the good is damaged for causes other than its transport.
We will do the refund within 14 days from the receipt of the goods, provided we have successfully carried out the verifications concerning the deadline for exercising the right of withdrawal, the integrity and suitability of the product and all the conditions set for the correct exercise of the right of withdrawal.
This reimbursement will be made using the same means of payment used by the Consumer for the initial transaction; in any case the Consumer will not have to bear any fees due to such reimbursement.
In the absence of the essential condition of integrity of the good and of the further conditions described above, the Consumer loses the right of withdrawal and the purchased product will remain available at our warehouse to be collected by the Consumer. Le antiche maioliche Sas will notify via specific communication.
Browse F.A.Q. Topics
- Cleaning after installation1
- Colours and aesthetic effects1
- Difference between Rectified and Natural tiles1
- Laying Recommendations1
- R.L.S. System1
- Recommendations for grouting1
- Sliding Resistance1
- Surface Appearance1
- Technical Tests Results1
- Tile Care1
Cleaning after installation
How can I clean tiles after installation?
CLEANING THE TILES IMMEDIATELY AFTER THE INITIAL FIXING AND, AGAIN AFTER THE GROUTING, IS VERY IMPORTANT
At this point thoroughly wash the surface and joints of the tile with clean water several times. This will ensure any residual adhesive or grout will not set on the surface of the tile causing cleaning difficulties later. This is particulary important when fixing tiles with a structured or non slip surface. When grouting tiles with a structured surface it is a advisable to ensure grout does not get spread across the whole surface of the tile.
Whilst throughly washing with clean water will remove residual adhesive and grout from the surface of the tile a proprietary acid based cleaning agent should be applied within 2-3 days of laying to completely clean the surface of the tile. When using secondary cleaning agents it is advisable to "test" the product ona loose tile first to ensure the surface shine and brillance of the tile is not affected.
RECOMMENDED SECONDARY CLEANING DETERGENT FOR WATER BASED ADHESIVE AND GROUT
TYPE OF DETERGEN PRODUCT MANUFACTURER Acid detergent CEMENT REMOVER FABER CHIMICA Acid detergent KERANET MAPEI Acid detergent DETERDEK FILA
RECOMMENDED SECONDARY CLEANING FOR EPOXY GROUTED FLOORS
When using grouts it is important to remember they harden much more quickly than conventional water based cement grouts. It is therefore necessary to carry out the cleaning procedures immediately using an alkaline detergent.
TYPE OF DETERGENT PRODUCT MANUFACTURER Alkaline detergent EPOXY REMOVER FABER CHIMICA Alkaline detergent FILA CR 10 FILA
Colours and aesthetic effects
Why are tile colours different from that on the website?
Ceramic products may have a shade of colour which is slightly different from the one visible in the pictures published on the Website.
Being these chromatic differences that are tolerated in the trade of ceramic products and also impossible to predict and/or prevent, it is understood between the parties that the delivery of materials of a tonality which is slightly different from the pictures seen online does not constitute breach on the part of Italiantile.co.uk.
Difference between Rectified and Natural tiles
What is the difference between rectified and natural tiles?
Rectification is a process that affects the edges of a tile. A mechanical process straightens the tile edges and ensures they are perfectly squared. Because they're very even and uniform, when you're using rectified tiles only the thinnest of grout lines is necessary (3mm or less).
The appeal of a sleek, thin grout line's the main reason people choose these tiles.
A 1.5mm grout line in particular can give an almost seamless look with the right coloured grout and tiles, and it's a fantastic effect when it's well done. Because they're so carefully produced, rectified tiles can be used to create a very clean, even and symmetrical look.
Non-rectified tiles, on the other hand, are tiles with natural, uneven edges that require a wider grout joint.
Below, we provide some recommendations for enhancing the features of our products during laying. Before laying, we recommend that you check the colur, size and quality.
The use of materials that are different than you ordered or defective, indicates acceptance of the quality of the materials and rules out claims.
We will non accept claims regarding installed materials with defects that were visible before laying.
Our materials are deliberately producted and selected with slight tonal variations that enhance the effects of the graphics and colours.
On basic technique for installing our products is to carefully alternate different tones by picking tiles in groups of 3 or 4 from at least five different boxes and, especially, the use of series with a degree of tonal variation and chromatic mixing equal to, or greater than, a Value of V2. (What is Value of V2 ? Read SURFACE APPEARANCE)
We recommend that you orient the grain of the tiles to obtain the best aestetic and chromatic effect by harmoniously distributing the different colour nuances that can be seen by checking the results from time to time, looking at a portion of the floor from a suitable distance.
During laying and especially when laying mixed sizes, use minimum joint spacing of 7 mm.
When installing rectified matrials it is indispensable, in any case, to mantain a minimum joint space of 2-3 mm between tiles, using stuccos and sealants whose coloour is coordinated with that of the material.
When installing rectangular rectified materials, it is important to avoid placing the vertex of one tile near the middle of the others in order to compensate for any imperfections of planarity that are, in any case, present in all the large sizes. Since this is cut and rectified material, to avoid this problem, we recommend that you lay the material longitudinally, with a space of 6 to 15 cm between each tile, as shown below (sse drawing).
We strongly recommend that laying be performed by expert personnel who, after checking the corrent planarity of the concrete slab and the quality of the material, will be able to install it in the best way possible.
As for an outside laying, we recommend that you carefully use several techniques:
- Divide the floor into "grids" of smaller surface areas using dilation joints; we recommend placing a joint every 5-10 m2 following the most probable lines for discharging the tensions of thermal dilations.
- Create suitable drainages in the foundation as well as a slope (of at least 1%) and a flat surface in order to avoid pools of water on both the foundation and the surface.
- The concrete slab mus be cast on a waterproofing layer at least 5 cm thick.
- Before laying, make sure there are no areas with largeinfiltrations of humidity, that pipes and channels and well-protected and that the larger construction works have been completed.
- You must use mastics and grouts that are suitable for external use and, thus, waterproof. The joint space between tiles must not be less than 7 mm.
- To avoid water infiltrating the grout, it is a good idea to impregnate it with waterproofing liquid.
We recommend care in the use of grouts because their colourings can stain glazed surfaces. During laying, the surface of the material must not be marked with pencil (graphite) or indelible marker, especially honed products.
Our recomandation is to follow the laying pattern R.L.S. (RAIMONDI LEVELLING SYSTEM).WARNINGS: 1. NO CLAIMS WILL BE ACCEPTED FOR LAID MATERIALS 2. CHECK THE SHADE, WORKSIZE, SELECTION AND THE WARPAGE BEFORE LAYING THE MATERIAL 3. ELECTRONIC MACHINES THAT SET THE WORKSIZE ARE CALIBRATED WITH A TOLERANCEOF 1.2 MM 4. THE MATERIAL MUST BE LAID WITH A MINIMUM JOINT OF 3 MM. THE RECTIFIED MATERIAL MUST BE LAID WITH A MINIMUM JOINT OF 2 MM. The Camelot e Terre Toscane series (thin paving bricks) (Cotto Effect Tiles) must be laid with a joint of 5 mm.
What is “R.L.S. System”?
Raimondi Levelling System (R.L.S.) is a revolution in the tile setting. In addition to ensuring the proper leveling of tiles, this system helps to speed up the tile setting process. R.L.S. is STRONGLY recommended when installing flexible, large format, heavy or low-thickness tiles (3/5 mm; 1/8" - 3/16").
R.L.S. is made up of three elements: clips (spacers), wedges and pliers. Clips are available in two different versions: for tiles from 3 up to 12 mm thickness (1/8" - 1/2"); for tiles from 12 up to 20 mm thickness (1/2" - 3/4"). The wedge works for both clip sizes and it is re-usable virtually forever. Special traction-adjustable pliers are available in two different versions: for floor or for wall coverings. The use of the pliers is suggested for facilitating and speeding up the insertion of the wedge in the clips. It also optimizes the pressure on the tile.
R.L.S. is the easiest and quickest to remove leveling system: it is enough to kick the spacers to remove the unnecessary part from the installed floor.
No tool required.
HOW TO USE
How to set the support:
- After having spread the adhesive, insert the clip (base/support) underneath the tiles and along the 4 sides.
- According with tiles size, set one or more clips on every side of the tile.
- Set the tile and beat it with a rubber mallet.
How to insert the wedge:
- Insert the wedge in the clip (base) slot paying attention not to pass the breakpoint.
- To facilitate this operation, the use of the special traction-adjustable-pliers is recommended.
How to remove the support:
Once the adhesive is set, the protruding part of the support, has to be removed by separating it from clip/base. This can be done with a rubber mallet or even with feet. Beat parallel to the joint. For further info please watch the exhaustive video below.
Recommendations for grouting
Recommendations for grouting
The final cleaning of any powdery layer of grout from the surface should be carried out when the grout is completely dry (at least 36-48 hours) by cleaning with acid-based detergents by hand (sponge or cloth) or by machine (single brush floor cleaning machine) paying close attention to the recommendations below.
- A buffered acid cleaner, diluted in a 1:5 ratio (1 liter in 5 liters of hot water) in hot water if possible is recommended;
- Quantity: 6 liters of acid cleaner per 100 m2
- Avoid using diluted muriatic acid (due to the release of harmful fumes and the way it "burns" the joints).
- Wet the grout with water only in order to protect it from any corrosion from the diluted acid solution;
- Distribute the diluted acid solution using a normal mop/floor-washer or a coarse rag for residential spaces, or with a single-brush floor washing machine for large surfaces;
- Allow to act for several minutes depending on how dirty the surface is;
- Clean vigorously with a commercial scotch-brite sponge or with a scrubber;
- Wipe up any residue using cloths or with a wet/dry vacuum;
- Rinse abundantly with clean warm water, repeating the operation several times until any marks or residue in the cracks is eliminated.
To maintain the original shine and beauty of your tiles after fixing, the correct cleaning procedures must be followed.
What is “Sliding Resistance” parameter?
The slipperiness of a floor relates to how safe it is to walk on and, for this reason, is a fundamental feature of the floor itself.
Slipperiness is indicated by th R-value, which refers to a method required by the German DIN 51130 and 51097 standards, which classify products based on their coefficient of friction, as a function of the specific needs of a certain space.
Depending on the level of slipperiness, which could be linked to the use of specific substances in certain work areas, or the presence of water, the standards require the use of flooing materialscapable of creating a significant level of friction between contact surfaces to limit its danger for people. The greater the coefficient of friction, the lower its slipperiness.
The method of measurement specified in DIN 51130 relates to the following classes of slipperiness and states where products can be used:
- R9 – entrances and stairs with outdoor access; restaurants and cafeterias; shops; outpatient clinics; hospitals; schools.
- R10 – communal bathrooms and showers; small kitchens of catering businesses; garages and cellars.
- R11 – environments for the production of foodstuffs; medium kitchens of catering businesses; workplaces where there is a strong presence of water and sludge; laboratories; laundries; hangars.
What is “Surface Appearance” parameter?
The different graphics and the natural shading of each tile are intentional characteristics of this range. When laying tiles, we recommend mixing the various boxes and choosing tiles from different boxes, in order to avoid placing tiles with identical graphics adjacent to each other.
Technical Tests Results
I need Technical Tests Results, where can I find them?
For listings of all the Technical Tests Results, certifing the high quality of our products, click HERE.
How can I clean tiles everyday?
For day to day general cleaning you should use any normal neutral detergent suitable for the cleaning of all ceramic and porcelain tiles. Dilute with warm water and always follow the instructions on the product label.